Jéssica Debortolo
About Candidate
I’m a trilingual (PT/EN/ES) professional with over 8 years of experience strengthening customer experience and building long-term, trust-based relationships across omnichannel environments — from e-commerce platforms to direct customer interactions.
My background combines global understanding of client’s business, data analysis, communication, and strategic thinking to improve satisfaction, retention, and business growth.
As a former entrepreneur, I approach every project with an ownership mindset—always focused on understanding customer needs and turning them into meaningful, long-lasting connections.
For me, customer success starts with empathy and ends with measurable results.
Education
Experiences
- Optimized client business strategies by combining data analysis and consultative conversations to identify growth opportunities in sales and marketing, driving retention and long-term success. - Leveraged customer and sales data to forecast trends, refine marketing strategies, and strengthen customer engagement. - Built and nurtured long-term relationships with clients through personalized, solution-driven support. - Managed onboarding, clarified product benefits and usability, and handled negotiations to ensure customer alignment and satisfaction. - Conducted one-to-one customer interviews to understand needs and experiences, reporting insights to product teams to improve usability and strengthen customer relationships. - Reports for measurements of business issues, analysis and following improvements. - Forecast sales and trace marketing campaign strategies to achieve sales goals and success.